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Sales conditions

CONTRACT EXECUTION AND ORDER MODALITY

Send an email to customer@sagester.itspecifying model, colour, size and quantity, or click directly on contacts on our website.
You will receive an order confirmation by email where you will find the availability of theordered items.

The vendor may refuse to process orders that cannot give sufficient guarantee of solvency  and/or are incomplete or incorrect or where the products ordered are unavailable. In such cases, the vendor shall advise the buyer by e-mail, giving its reasons, that the contract cannot be considered effective and it is therefore unable to accept the order. When products offered on the website are no longer available or on sale at time of the buyer’s last visit to said website or when submitting the order, the vendor shall advise that the products ordered are unavailable, as quickly as possible and, in any event, within thirty (30) days as from the day after which the order was submitted. In these cases, should the buyer have already submitted the order and paid the requested price, the vendor shall arrange to refund the buyer the sums that the latter has paid and the contract shall be considered terminated.
The vendor shall have no obligation to reimburse the buyer any other amount on whatever grounds.

 PRODUCT DESCRIPTION AND PRICES

Only original products shall be offered for sale at the website. The vendor shall not sell through the website products that are used, irregular, defective and/or, in any event, of lower quality than the standards applicable to products similar to the products in question and available for purchase.
The essential characteristics of each product are specified at the website on its “product data sheet”. Nevertheless, pictures and colours of the products offered for sale at the website may not exactly match the real ones for reasons beyond the vendor’s control and, in any event, due to the effect of the Internet browser and/or viewing on the buyer’s devices.
As of this time, Sagester specifically declines all responsibility in this regard. Product prices could be subject to change. The buyer shall be responsible for checking the final sales price of the product s/he intends to purchase before completing and submitting the order form.
Should the buyer exercise his or her right to return the goods, the vendor shall be entitled not to accept
the return of the products or give the buyer a full refund for the purchase of products that, when returned, are without their label and/or have suffered alteration to their essential and/or qualitative characteristics and/or been damaged in any way, worn and/or washed.

INVOICING AND PAYMENT

The payment must be carried out by bank transfer, after our customer service has given final confirmation. Any modifications to the order, which will be receive by the vendor after it has been accepted, will be refused.
For every order placed at the website, the vendor shall issue an invoice/receipt for the ordered products which will included in the package. The invoice details shall rely on the information provided by the buyer when ordering. Once the invoice has been issued, no changes can be made to the details it contains.

PRODUCT SHIPMENTS AND DELIVERY

The goods travel at the buyer’s risk and peril. All prices are VAT included and FCA Zanè.
Shipping costs to Italy are 12,00 euro. Shipping costs to other countries will be calculated according to the place of destination and the weight/volume of the package. The goods will be shipped only after confirmation of receipt of the payment.
The purchased products shall be delivered to the address that the buyer has requested on the order within 4/5 working days of its acceptance by Sagester, and at the cost specified on the website prior to submitting the order. Shipping is handled by approved couriers.
Delivery charges and times are subject to change for shipments made outside of the Italian territory.
As regards requests for delivery to countries not belonging to the European Union, the buyer shall be liable for any customs duty/import charges. Before proceeding, we therefore recommend that the customer contact the customs authorities of his or her country in order to ascertain import costs and restrictions.
The delivery times given by Sagester are for guidance only and any delay or multiple shipments shall not entitle the buyer to refuse delivery or seek any form of compensation.

RIGHT TO RETURNS THE GOODS

When an order is not to the buyer’s satisfaction, he or she shall be entitled to exercise the right to cancel within 14 working days of receiving the shipment (the start date for these working days is based on proof of delivery). Products must be returned in pristine condition.
Returns, and complaints which have not been authorized will be refused. A buyer wishing to exercise the right to return a product shall comply with the following conditions in order to obtain a refund of the purchase price:
– The request to return items shall be made by e-mail (customer@sagester.it) a maximum of 14 working days after the delivery date. Failure to comply with this deadline shall result in the request being refused.
– Products shall be returned in a single shipment and, where possible, in their original packaging. The return of products belonging to the same order but sent back at two different times shall not be accepted.
– Products must be returned in pristine condition and shall not have been used or damaged.

Once the returned goods have been received, Sagester will evaluate the condition of the items and will give final authorization for the return via email.
Sagester does not allow changes of products but will proceed to refund the cost of the returned items.
The items must be shipped at the buyers expense to the following address:

– Sagester S.r.l. –
Via G.Marconi 35
36010 Zanè (VI)
– ITALY –

The refund of the total amount of the products will take place within and not later than 30 days from the receipt of the goods. For any controversy, the place of jurisdiction is Vicenza. We herewith authorize the processing of personal data in accordance with Art.13 of the d.lgs.n.196 dated 30 June 2003.